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Frequently Asked Questions

General 

How do I make a return? Please contact Customer Service at 800-829-9580 to ensure the order is returnable, and to obtain a RGA (Return Goods Authorization) number. The RGA will be your confirmation a return is coming, and that credit needs to be issued.

What’s your return policy? Visit our shipping page for all details regarding our return policy: pksafety.com/shipping

Can I set up an online account? Customers can set up an online account here: pksafety.com/customer/account/create/

I'm tax exempt, How do I remove the tax from my order? You’ll need to create an online account and email a copy of the tax exempt or resale certificate to pks-store@pksafety.com. Once we have received it, we’ll make your account tax exempt for all future orders and let you know. Please note, this can only be done Monday – Friday 6-5 p.m. PST.

Who am I talking to when I call in? Our Customer Service Experts and Corporate Account Executives are in-house PK Safety product experts located at our headquarters in Alameda, California. We take pride in continuing education with manufacturers and our drive to help find you the right solutions for your safety needs.


Order Status

Where’s my order? You can track your order by filling out this Order Information form, and the tracking information and status of your order will be emailed to you.

I only received part of my order, where is the rest? Sometimes we ship orders from different warehouses to ensure you receive products as quickly as possible. Because our warehouses are located throughout the country you’ll receive some packages sooner than others. If for any reason we’re unable to meet the stated delivery date we’ll contact you when we receive the order. If you would like more details and to confirm whether your order was split, please contact Customer Service at 800-829-9580.

Shipping & Delivery

When will my order arrive? You can track your order by filling out this Order Information form, and the tracking information and status of your order will be emailed to you. 

Why is shipping so expensive for low-value orders? Shipping costs depend on the weight, size and location of the package delivery for our shipping vendors. International orders commonly cost a bit more as well. Please call us if you have any specific concerns or questions we may be able to answer for you.

What is the shipping cost? If the item being purchased costs less than $99, shipping will be calculated and listed in your shopping cart at checkout. If the item being purchased costs more than $99, shipping is usually free, unless oversized or overweight. Please call Customer Service at 800-829-9580 for a shipping quote. You can find out more about shipping here: pksafety.com/shipping

Can you ship to a PO Box? Unfortunately we cannot. Currently, we only ship via UPS, which does not ship to PO Boxes. Please provide us with a physical address.

Do you ship to APO/FPO? We love to work with all our military customers. Unfortunately, we’re unable to ship to APO/FPOs through the website but we can quickly and easily process it manually. Please contact Customer Service at 800-829-9580 and we’ll be happy to take your order over the phone.