Our Mission at PK Safety is simple –
To actively provide the best service while exceeding expectations and having fun. We do this by adhering to our five core values.
Deliver Customer Amazement
When we put the customer first everything else falls into place. Amazed customers are happy to pay, spread the word about their experience, and come back to shop with us. Start every interaction with the intent to exceed expectations, including your own. Solve customer problems instantly. Anticipate customer problems and solve them before they even appear. When people feel valued and delighted we can move on to the next step of building lasting, meaningful relationships.
Step up and own problems you discover rather than waiting to be assigned. Raise your hand instead of pointing fingers. Choose you! Your actions affect the outcome and our future. Follow up, dig in and be tenacious. Realize you can change the course of events. Share your findings and results. The buck stops with you. Own it.
Think Big & Take Risks
Our internet world is moving too fast to stand still. Big ideas and taking risks are what propel us forward, lead us into new adventures, and make the journey worthwhile. Don't be content with the status quo. Imagine ways to do things 100 times better! You have the authority and power to take risks and make mistakes. Embrace change for the growth and learning it will bring. Use your creativity to surprise yourself and the rest of us.
Foster A Fun Environment
Work hard and be the best but don't forget to have fun along the way! We spend too much time together to take things too seriously. Encourage each other and celebrate successes and milestones. The happier we are, the happier our customers will be. There's always a good reason to have a party!
Communicate Honestly & Openly
It is hard to argue with honesty. Communicate with respect and transparency. Share the facts and let your guard down. Realize everyone is human. Accept that there may be other ways. Look for solutions. Build trust and relationships internally and externally. Tell the truth and seek it.
Creating these values was a team effort. They support our common vision, shape our culture, and reflect what we value here at PK. Our core values guide us when making decisions, provide consistency, and are the framework for how we grow our company.